Refund Policy

RETURNS
Our returns window is set to 30 days. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.
Contact us at Ethos@post.com to initiate a return or exchange.

Returns Information
Items can be returned within 30 days of delivery for exchange, gift card or refund. This includes sale items.
Items must be received in original condition - unworn, unwashed, with all tags still attached.
For hygienic reasons, we do not accept returns for cosmetics, earrings.
We process all returns within 6 business days of receiving your items. We will send you an email with the details of your processed return.
Please email Ethos@post.com if you believe your product is damaged or faulty. We will treat this with the highest of priority.
If you have paid original postage to receive your order and a return is made then this is non-refundable.
If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team.

Free Exchanges
If you would like to make an exchange, please complete the request when booking the return.
Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
Any exchanges requested that we do not have in stock will automatically be issued as a refund.
Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.

Refunds
Refunds are now offered on all orders. Simply opt for the refund when booking your return.
We'll deduct $5.95 from the refund for use of our return shipping label.
Depending on your payment method, funds may take up to 21 business days to post to your account.
All refunds will be processed back to the original payment method used to place the order.

I RECEIVED AN INCORRECT OR DAMAGED ITEM--WHAT SHOULD I DO?
Oh no! We are so sorry to hear about that, but happy to help. Please contact us so that we may send you a new item or offer credit for your purchase.